Returns Policy

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

 

 

 
Cancelling An Order:

Once you submit an order on our website, your credit card is charged and it is immediately sent to our warehouse for picking, packing and shipping. In order for us to ship orders as quickly and efficiently as possible, we are unable to cancel orders once they have been submitted.

Returns:

For sanitary/hygienic purposes, any returns and refund requests are handled on a case by case basis. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us).

Please contact us straight away when you have received a defective or incorrect item and are requesting either a credit or replacement. Damaged or defective items are replaced with the exact item only. You must notify us within 30 days of placing your order (invoice date).

Ordering Times:

Orders placed before 11am EST Mon-Fri usually ship within 24-48 hours on weekdays. There is no order processing or shipping on weekends and holidays. 

Please note: Our shipping partners do not process shipments on the weekends. Therefore if you place an order on Friday after 11am EST you may experience a delay between your shipping confirmation email and the actual shipment of your order. Contentus  (Zildo.com) does ship to limited International Destinations as defined in the checkout process.

Shipping Methods:

Orders placed before 11am EST Mon-Fri usually ship within 24-48 hours on weekdays. Our shipping partners do not process shipments on the weekends, however, we do process orders and send them to our warehouse for fulfillment. Therefore if you place an order on Friday after 11am EST you may experience a delay between your shipping confirmation email and the actual shipment of your order. 

Contentus does ship to limited International Destinations as defined in the checkout process.  Please note, on International shipments you may be charged duties, taxes and import fees at the time of delivery.  We are NOT responsible for any of these additional charges.  All duties, taxes and import fees are charged by the officials in the destination country and are the responsibility of the customer.   We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services. If you have questions, please contact us via our contact us page and we are happy to assist with further.