• Discreet and secure

    ALL Zildo orders are shipped to you in plain packaging. Very discreet, we promise! Zildo.com will not appear on your packaging! Our company CONTENTUS PLY LTD will appear instead.

  • Delivery service

    We’re all lubed up and ready to process your order fast. If there are any delays, we’ll let you know so you have the option of cancelling your order. Please allow 4-7 business days to recieve your order within the US - note to take into account delivery time = processing time + shipping time. For international orders, please allow 5-9 days. All sex toys and accessories products are shipped from the USA warehouse.

  • Dispatch time is generally 24-48 hours from when your order and payment is received.
    We email you a free tracking ID so you can track your order.

    For full size and mini sex/love dolls from 100cm upwards, we ship from our overseas warehouse. We ship internationally and shipping is free! Note that custom duty tax maybe payable by the customer depending on the country that we are shipping to. Visit our FAQs regarding mini sex/love dolls from 100cm upwards.

  • Zildo price match system

    We pride ourselves on having the lowest price on EVERY item in our online store. But if you find a cheaper price on the same item on another online store, let us know and we’ll match it. *Price match offer doesn’t apply to auction sites, second-hand goods or items marked as sale or discount.

  • Confident shopping

    Zildo uses secure, encrypted credit card facilities, so you won’t find odd charges racking up months after purchase. Your credit card statement will display purchases from, so you can have confidence in all aspects of the transaction.

  • Returns policy and fault warranty

    We will credit or exchange for defective items only (or for any shipping errors made by us). Please click here  to read more about our replacement and returns policy.

  • Online order tracking

    When you place an order, you’ll receive an email confirming your sales order. Once a tracking code becomes available, you will be able to track your order online for free. Use this code to track the status of your order any time.

  • Customer feedback

    We love you guys. And we hope you love us too. So we’re happy to hear from you about any aspect of our business. Praise, suggestions or kicks in the pants: let us have it! customerservice [at] zildo.com